99,999 Puffs Later: A Scottish XLIM PRO 2 User Wrote Us a Thank-You Letter
After reaching the maximum puff count on his XLIM PRO 2, one user from Scotland sent OXVA an email that our team will never forget.

Not Every Customer Email Is a Complaint

Every day, our customer support team receives questions, suggestions, and occasionally complaints. That’s a natural part of making devices used by vapers around the world.
But every now and then, something completely unexpected pops up.
Recently, an email arrived from Paisley, Scotland. It wasn't a warranty request, nor was it a troubleshooting question. It was simply a heartfelt note from a long-time XLIM PRO 2 user who wanted our design and engineering team to know how much he enjoyed his device.
After eight months of daily use, his XLIM PRO 2 had reached the maximum puff count of 99,999 puffs.
Rather than just resetting it or moving on, he took a photo of the frozen number and decided to reach out.
The original email we received from a long-time XLIM PRO 2 user in Paisley, Scotland. Shared with the sender's permission.

99,999 Puffs: A Milestone Worth Celebrating

For our user in Scotland, the XLIM PRO 2 was simply part of his daily rhythm.
Looking back at his eight-month journey:
  • 8 months of continuous daily use
  • Around 400 puffs every single day
  • A final, frozen puff count of 99,999
While hitting five digits on the screen was a fun milestone, what genuinely moved our team was what he wrote next:
"Most customer service inboxes only receive complaints, so I wanted to make sure your product developers and engineers get the recognition they deserve for creating a flawless product."
For everyone on our product and engineering teams, those two lines meant more than any internal test result ever could.

What Made His Experience Special
Reading through his message, what resonated with us most wasn’t just a list of technical specs - it was how the device seamlessly fitted into his everyday life without letting him down.
In his letter, he shared a few highlights from his 8-month companion:
  • Built for Real Life: Having carried it in his pocket every day, he fondly called it "an absolute tank"—praising its zero-leak reliability and smooth airflow through months of daily wear and tear.
  • Consistent Companion: Through over 300 charge cycles, the battery held up effortlessly, delivering the same "crisp and clean" flavor on puff 99,999 as it did on day one.
  • Thoughtful Design: From the quick-charging convenience to the sleek aesthetic, it was an item he truly enjoyed using and holding every day.
Ultimately, it wasn't one flashy feature that earned his trust—it was the quiet, day-in-day-out reliability that made vaping completely hassle-free.

Thank You for Sharing Your Story

To our friend in Paisley:
Thank you for taking the time out of your day to write to us.
Thank you for letting the XLIM PRO 2 be a part of your daily routine for nearly 100,000 puffs.
And most of all, thank you for reminding us why we pay attention to every tiny detail in our design process.
Stories like yours mean the world to our team, and they keep us inspired to build even better products for vapers everywhere.

Explore the XLIM Series

The XLIM PRO 2 may have reached 99,999 puffs, but our journey doesn't stop there.
Every new generation of the XLIM Series builds on the same philosophy: delivering reliable performance, consistent flavor, thoughtful design, and an experience users can trust over the long term.
Explore the latest members of the XLIM family on the OXVA official website and discover why millions of users worldwide continue to choose XLIM.

This story is shared with full permission from the original owner. Some sentences have been lightly edited for length and clarity.