How to prevent pod/cartridge leaking? 1) Please refill asap and cover the silicone pad in time, the e-liquid may leak if this process takes over 30s. 2) The ratio of PG to VG e-liquid is recommended to be 5:5. It is recommended to use the recommended power listed in the manual as the lower power will result in insufficient atomization, increasing the risk of leaking. 3) Please make sure the area where the device and the cartridge connect has been wiped clean and dried before use. 4) If the cartridge is not used for more than 3 days after being filled with e-liquid, it can easily lead to leakage. 5) There might be a problem with the cartridge if it continues to leak. It is recommended to change to a new cartridge and test again.
How to do if the device can't be charged? 1. Please check if the charger works properly. 2. Please change another adaptor and cable to charge for half an hour to test. 3. Please charge with the recommended adaptor on the user manual.
How to do if the device does not fire? 1. Please ensure the device has been turned on. 2. Please confirm the device is fully charged. If not, please charge it for half an hour and try it again. 3. Please draw and vape to check if it shows the battery indicator. 4. The auto draw seems to be malfunctioning. Please feel free to contact our support team.
Why it shows no atomizer? 1. The pin is made of cross gold, it gets dirty easily after being used for a long time. 2. Please clean it with a clean cloth or alcohol. 3. Change a cartridge to test again. Here is a tutorial video for reference: click here
How to verify the product authenticity? There is a scratch code behind the box, scratch it and you will see the code. Please enter the code to check the result here: click here
If there is a message shows up after you enter the code, that means your product is the authentic one:
How to refill the e-liquid? 1. Fill in the e-liquid carefully without touching the inside structure. 2. Avoid frequent squeezing of the e-liquid bottle. 3. Close the silicone pad tightly at once. 4. After refilling, please wait for 3 minutes before vaping.
What type of e-liquid is recommended for XLIM cartridge? We recommend Salt Nic 20-50mg or pod-friendly freebase e-liquid for XLIM cartridges. For both 0.4Ω and 0.6Ω cartridges, we recommend using pod-friendly freebase e-liquid. For both 0.8Ω and 1.2Ω cartridges, we recommend using Salt Nic e-liquid.
Which devices are compatible with the XLIM cartridge Applicable Products: XLIM PRO/XLIM POD/XLIM SE/XLIM SQ/XLIM CRYSTAL Note: XLIM TOP FILL 0.4Ω ONLY compatible with XLIM PRO currently.
About OXVA coils.
Where to buy
Thanks for choosing OXVA products! Choose once, choose right, choose OXVA :) Buy from local distributors or stores, please check the list: click here
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Visual authenticity check
1. Background uses directional extensions. 2. Optical curvature animation technology, 360°full Angle visible metal three-dimensional relief effect with different viewing angles. 3. Two different fonts with high miniatures must be viewed with different magnifying glasses.
Security code check
The Security code cannot be empty
Logo will expand gradually to curved shape with the different viewing angle.
THANK YOU FOR USING OXVA PRODUCT VERIFICATION SYSTEM!
THE FIRST ENQUIRY DATE:
THANKS FOR CHOOSING OXVA
Looking forward to your feedback. Any questions, please feel free to contact us.
Tel:+86-0755-2371 2921 Customer Service Email:firstname.lastname@example.org
Service Time: Mon-Fri, 9:00 am - 6:30 pm, (GMT)
Address: #602, Block 1. Wan Ting BLDG. Baoyuan Rd#3012. Xixiang. Shenzhen. China
WARNING: OXVA e-cigarette devices are designed for use with e-liquids and are intended exclusively for adult smokers of legal purchase age. Minors, pregnant women, individuals with diabetes, patients with depression, or those with high blood pressure should NOT use this product. Please keep it out of reach of children and pets. Our product may contain nicotine, which is an addictive chemical. Your safety and well-being are our top priorities; we strongly encourage you to make informed choices and consult with a healthcare professional if you have any concerns.