Please charge it with the recommended adaptor on the user manual for half an hour first. Please press the fire button 5 times to activate the device, and make sure that you click the fire button at an appropriate speed, 5 times within 2s, as the system might not able to recognize the clicking if you do the clicking too fast. Please contact the OXVA support team for assistance.

Please check if the charger works properly. Please change another adaptor and cable to charge for half an hour to test. Please charge with the recommended adaptor on the user manual.

Please ensure the device has been turned on. Please confirm the device is fully charged. If not, please charge it for half an hour and try again. Please draw and vape to check if it shows the battery indicator. If it still can't work, please try to change to another new cartridge to see if that fixes the problem.

The pin is made of cross gold, it gets dirty easily after being used. Please deeply clean the pins on the device and the cartridge bottom with a clean cloth or alcohol. Change a cartridge to test again. Here is a tutorial video for reference: click here

Please try to adjust the airflow to half to test. The sensor may not be installed properly. The sensor may enter liquid and be damaged. Please contact the support team for assistance.

Please use a clean tissue to clean the bottom contact of the cartridge and the electrode contact pins on the pod port. Please use a tweezer to pick up the silicone pad to check and clean the liquid or condensation. Please change a cartridge to test. The sensor may be damaged. The motherboard of the device may be damaged.

Please use a clean tissue to clean the bottom contact of the cartridge and the electrode contact pins on the pod port. Please change a cartridge to test. The sensor may be damaged. The motherboard of the device may be damaged. Please contact the support team for assistance.

Please turn off the device, the device should be ready to use again after 5~10 minutes.

Please get a tweezers that could access the contact pin, gently clamp the contact pin, you may also press the contact pin slightly. The problem should be resolved after the above method. If still not working, please contact the support team for assistance.

Vaping without pressing the button:
RGB light is flashing.
No display on the screen. Vaping with pressing the button:
RGB light is flashing.
Display the watts, puffs...

Fill in the e-liquid carefully without touching the inside structure. Avoid frequent squeezing of the e-liquid bottle. Close the silicone pad tightly at once. After refilling, please wait for 3 minutes before vaping. Here is a tutorial video for reference: click here

Please refill asap and cover the silicone pad in time, the e-liquid may leak if this process takes over 30s. The ratio of PG to VG e-liquid is recommended to be 5:5. It is recommended to use the recommended power listed in the manual as the lower power will result in insufficient atomization, increasing the risk of leaking. Please make sure the area where the device and the cartridge connect has been wiped clean and dried before use. If the cartridge is not used for more than 3 days after being filled with e-liquid, it can easily lead to leakage. There might be a problem with the cartridge if it continues to leak. It is recommended to change to a new cartridge and test again. Here is a tutorial video for reference: click here

We recommend Salt Nic 20-50mg or pod-friendly freebase e-liquid for XLIM cartridges.
For both 0.4Ω and 0.6Ω cartridges, we recommend using pod-friendly freebase e-liquid.
For both 0.8Ω and 1.2Ω cartridges, we recommend using Salt Nic e-liquid.

Applicable Products:XLIM CLASSIC/XLIM GO/XLIM SE 2/XLIM SQ PRO/XLIM PRO/XLIM POD/XLIM SE/XLIM SQ/XLIM CRYSTAL
Note: XLIM TOP FILL 0.4Ω ONLY compatible with XLIM PRO/XLIM SQ PRO/XLIM SE 2/XLIM GO/XLIM CLASSIC currently. About OXVA coils.

The 0.4 cartridge is compatible with the XLIM series of devices, starting with XLIM PRO.

Thank you for purchasing OXVA products. OXVA will fulfill the following terms and conditions in order to offer the original buyer with repair or replacement under warranty: The warranty covers defects in materials or workmanship under normal use for 90 days from the purchase date. The warranty covers the repair or replacement of any damaged parts. This warranty may be disqualified as a result of the following circumstances:
The customer does not give this warranty card or the original receipt for purchase.
Merchandise failure or damage is caused by improper use or unauthorized adjustments.
Merchandise failure or damage caused by extreme force or impact, as well as operating conditions that are not recommended.See the user handbook for details.
Merchandise failure or damage caused by exposure to water or other conducting liquids.
Merchandise failure or damage caused by using non-OXVA brand accessories. This warranty does not cover personal or consumable items like coil heads, USB cables, and mouthpieces.

Proof of purchase (if no invoice for online purchase, a screenshot of the online order is required). Pictures or videos of damaged products. Serial number and Security code (With picture).

You can contact the store where you purchased your product for replacement. If your warranty request cannot be processed at the store, please submit a ticket here: click here