How to prevent pod/cartridge leaking?
1) Please refill asap and cover the silicone pad in time, the e-liquid may leak if this process takes over 30s.
2) The ratio of PG to VG e-liquid is recommended to be 5:5. It is recommended to use the recommended power listed in the manual as the lower power will result in insufficient atomization, increasing the risk of leaking.
3) Please make sure the area where the device and the cartridge connect has been wiped clean and dried before use.
4) If the cartridge is not used for more than 3 days after being filled with e-liquid, it can easily lead to leakage.
5) There might be a problem with the cartridge if it continues to leak. It is recommended to change to a new cartridge and test again.

How to do if the device can't be charged?
1. Please check if the charger works properly.
2. Please change another adaptor and cable to charge for half an hour to test.
3. Please charge with the recommended adaptor on the user manual.

How to do if the device does not fire?
1. Please ensure the device has been turned on.
2. Please confirm the device is fully charged. If not, please charge it for half an hour and try it again.
3. Please draw and vape to check if it shows the battery indicator.
4. The auto draw seems to be malfunctioning. Please feel free to contact our support team.

Why it shows no atomizer?
1. The pin is made of cross gold, it gets dirty easily after being used for a long time.
2. Please clean it with a clean cloth or alcohol.
3. Change a cartridge to test again.
Here is a tutorial video for reference: click here

How to verify the product authenticity?
There is a scratch code behind the box, scratch it and you will see the code.
Please enter the code to check the result here: click here


If there is a message shows up after you enter the code, that means your product is the authentic one: